Libraries and Service Management

While recovering from a serious turkey and mashed potato overdose, I started thinking about my experience in computer software and libraries.

I’ve spent a good part of the last thirty years building service management applications for large enterprises, so I can’t help but think of any organization as a service management challenge. In my book, […]

Thanksgiving And The Library

I attended my second WCLS trustee’s meeting a couple of weeks ago. The main topic was the library budget and the contract with the library employee’s union. The contract is important because personnel accounts for nearly three quarters of the library expenditures. Library people have character. The negotiations were civil — unlike the histrionics to […]

Library Trustee

To me, “the library” now means the Whatcom County Library System . Last week, the WCLS put out a press release announcing that I have become a trustee and a picture of me stares out from the front page of the library newsletter, Read On. I admit it—I am proud of that little article and […]